Tile Trends Take Center Stage at Coverings 201—Part One

Coverings is the largest ceramic tile and natural stone trade fair and expo in the United States. Exhibitors from over 40 countries show the latest and greatest tile and stone products. This year’s Coverings was no exception. The latest trends were on display and we thought we should tell you about it. Here, in part

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How to Survive a Price War

Nobody likes a price war. Price wars have led to layoffs and, in more extreme instances, bankruptcies. Win or lose; the damage can be long-term. Established customers will applaud a price drop and jeer an increase. New customers could look at a higher price and think you’re out of their range or think that at

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Considering The Five-hour Day

I recently came across an article that still has me scratching my head. It started with a discussion of the Pareto, or 80/20, rule. It posits that 80 percent of our production results from 20 percent of our efforts. If you can figure out that 20 percent, you can start to utilize better, reduce, or

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The Future of Self-Healing Concrete

Concrete has been around much longer than most people think. Concrete-like materials have been used since 6500 BC. It is one of the most ubiquitous building materials in existence. It is used in building construction, roads, dams, fireproofing, and, of course, countertops to name a few. The problem is that concrete breaks. The old saying

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Avoiding Photo Copyright Law Pitfalls

You found the perfect picture on Pinterest for your brochure or website. It perfectly shows the image you’re trying to convey. The colors are just right, the image is just what you were looking for, and, best of all, it’s free. After all, it was just sitting there online for anyone to use, right? Actually,

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Losing Sleep Over Losing Customers

We all worry about losing customers. Some are worse than others. We can survive losing a small client but what about the one that accounts for 10 percent, 15 percent or more of your business? Wouldn’t it be great if there were signs to tell you when a client was going to leave? Fear not, here are hints to

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In Search of Lost Customers

One of the most frustrating things as a business owner is having a customer who comes to you once and is never seen again or a customer who is a regular that suddenly stops using your goods or services. Without repeat business, most of you couldn’t survive for very long. Getting those lost customers to

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How to Collect Overdue Debt

A company lives or dies by its cash flow. There is a delicate balance between receivables and payables that needs to be maintained. To manage the money going out, you have to manage the money coming in, but sometimes you have a client that falls behind. Here are some tips on handling overdue debt. There

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Crossville, Inc. Masters Sustainability

From time to time we have been featuring companies who make a commitment to environmental sustainability. These are companies who have realized that green isn’t just a color. In this edition, we are tipping our hats to Crossville, Inc., a company that takes its environmental responsibility seriously. Crossville just released their 2016 Sustainability Report. In

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How to Make Your Pitch More Effective

This month I’m going to talk about one of the challenges that keeps business owners up at night; how to get more business. In today’s electronic age, e-mail and direct mail have outstripped cold calling on prospects as a means of delivering your pitch. How you write your pitch can make or break your efforts.

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